Your Reputation.
Every Location.
Under Control.
Every review seen · AI responses in seconds · Brand-safe across 100+ locations
Why It Matters
Reviews are your
first impression.
93% of customers read Google reviews before visiting a local business. One unanswered 1-star review can cost you 30 potential customers. For franchise brands managing dozens or hundreds of locations, the risk multiplies with every location that falls behind.
"Amazing service, will definitely be back!"
"Waited 45 minutes past my appointment..."
"Best grooming experience my dog has ever had"
How It Works
Every review handled,
every time.
Monitor every listing, draft responses instantly, and alert your team only when a human touch is needed.
Every Review, Seen Instantly.
Flamel monitors Google Reviews across every location in real-time. Nothing gets missed.
AI Drafts On-Brand Responses.
Professional, brand-voice replies ready in seconds. Auto-post positives, escalate negatives to your team.
More Reviews. Better Rankings.
Automatically prompt happy customers to leave reviews and watch local search rankings climb.
Platform Features
Reputation managed at franchise scale.
One Inbox for Every Location's Reviews
Every review across your franchise network in one place, filterable by location, rating, and response status.
Responses That Sound Human, Post in Seconds
Personalized, brand-voice replies generated and posted automatically for every review.
Know the Moment a Bad Review Lands
Low-star reviews trigger instant alerts to the right person so problems get addressed fast.
Automatically Ask Happy Customers for Reviews
Prompt satisfied customers at the right moment to leave a Google review.
See Your Reputation Across the Whole System
Track star ratings, review volume, and response rates for every location from one dashboard.
Rank Locations by Reputation Score
See which locations lead on reviews and response rates, and which need attention.
Every Review. Handled.
One unanswered 1-star review can cost you 30 customers. Flamel keeps every location covered.
All locations covered · AI responses in seconds · No credit card required